Refund Policy
This refund policy (“Policy”) applies to the services provided by MRG Global Pty Ltd (“MRG Global”, “we”, “us”, or “our”) as a recruitment agent, education agency, and visa/migration company. By using our services, you agree to this Policy. If you do not agree with this Policy, please do not use our services.
1. Refund Eligibility
- Refunds will be provided in accordance with Australian Consumer Law and applicable regulations.
- Refunds may be issued if services are not provided in accordance with agreed terms and conditions.
- Refunds will not be provided for change of mind or circumstances beyond our control.
2. Requesting a Refund
- To request a refund, please contact us at services.mrgglobal@gmail.com with details of your request.
- We may require additional information or documentation to process your refund request.
3. Refund Process
- Refunds will be processed within a reasonable time frame after approval of the request.
- Refunds will be issued using the same method of payment used for the original transaction, unless otherwise agreed.
4. Refund Amount
- The amount of the refund will be determined based on the circumstances of the request.
- Refunds may be subject to deductions for any services already provided or costs incurred.
5. Refund Disputes
- If you are not satisfied with our decision regarding your refund request, you may escalate the matter by contacting us at services.mrgglobal@gmail.com.
6. Contact Us
If you have any questions or concerns about this refund policy, please contact us at services.mrgglobal@gmail.com.